Products supplied by Soller Direct are covered by the applicable product or manufacturer warranty provided for that product.
Any specific warranty period or enhanced Soller Direct warranty offered for a product will be stated in the relevant product documentation, quotation or order information. We do not apply one universal warranty period across every product.
Warranty cover relates to defects covered by the applicable warranty terms. It does not automatically cover accidental damage, misuse, unauthorised modification, inappropriate maintenance, normal wear and tear or damage caused by external circumstances where these are excluded by the applicable warranty.
If you believe there is a warranty issue, please contact Soller Direct with your order details and, where possible, photographs or other information showing the issue.
We will review the issue and advise the appropriate next step. Depending on the circumstances and the applicable warranty, this may include requesting further information, arranging an inspection, supplying replacement parts, arranging a repair or another appropriate remedy.
Professional survey, installation, commissioning or other services may be arranged separately from the supply of the product. Any warranty or responsibility relating specifically to those services is governed by the terms under which those services were provided.
Nothing on this page limits or replaces your statutory rights.