Are Soller Direct products made to order?
Some products are supplied in standard configurations, while others may be manufactured, cut or configured specifically for your order. The relevant product page or configuration process will indicate the options available.
Can I arrange professional installation?
Yes. Professional survey and installation may be available separately depending on the product and location. Where required, this can be discussed after you configure your product or place an enquiry. Installation is not included unless specifically stated.
How much is delivery?
Delivery depends on the product, its size and the destination. Where delivery can be calculated at checkout, the cost will be shown before you complete your order. Specialist freight may need to be confirmed separately. See our Delivery Information page for further details.
How long will my order take?
Lead times can vary depending on the product, specification and availability. Any applicable lead-time information will be provided with the product/order information or confirmed during the ordering process.
Can I change or cancel an order?
Contact Soller Direct as soon as possible. Cancellation rights can depend on whether the product is a standard item or has already been manufactured, cut or configured specifically for your order. See our Returns & Cancellations page for further information.
What happens if my order arrives damaged?
Contact Soller Direct as soon as reasonably possible and retain the product and packaging while the issue is investigated. Photographs of the packaging and damage may help us assess the issue.
What warranty do I receive?
Warranty arrangements depend on the product. Any specific product or enhanced Soller Direct warranty will be stated in the relevant product documentation, quotation or order information. See our Warranty page for further information.
Can you help me choose the right product or configuration?
Yes. If you are unsure about dimensions, specification or configuration, contact Soller Direct before ordering and we can help clarify the available options.