Last updated: 24 September 2026
About this Privacy Policy
Soller Direct is a trading name of Soller Awnings Ltd.
Soller Awnings Ltd operates the Soller Direct online store and website and is the data controller for personal information for which it determines the purposes and means of processing.
Our online store is powered by Shopify. Shopify provides the ecommerce platform that enables us to offer our products and services to you.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or use our website, make a purchase, contact us, or otherwise interact with Soller Direct.
Personal information we collect
The personal information we collect depends on how you interact with us and may include:
- your name, billing address, delivery address, email address and telephone number;
- order, transaction and payment-related information;
- information about products you view, configure, place in your basket, purchase, return or cancel;
- customer account information and preferences where you choose to use an account;
- information you provide when contacting us, including enquiries and customer-support communications;
- device, browser, network and IP-address information;
- information about how you interact with our website; and
- information collected through cookies and similar technologies.
Payment information may be processed by Shopify and applicable payment providers. We do not necessarily receive or retain complete payment-card details ourselves.
How we collect personal information
We may collect personal information:
- directly from you, for example when you place an order, configure a product, create or use an account, submit an enquiry or contact us;
- automatically, when you use our website, including through cookies and similar technologies;
- from Shopify and service providers that help us operate our website, process transactions, provide security, fulfil orders or provide other business services; and
- from other third parties, where permitted by law and relevant to our relationship with you.
How and why we use your personal information
We use personal information where we have a lawful basis to do so. Depending on the circumstances, this may include:
To perform our contract with you — for example, to process an order or payment, arrange delivery, provide order communications, administer returns, deal with product or warranty matters, and provide products or services you have requested.
To take steps at your request before entering into a contract — for example, when responding to an enquiry, discussing a product configuration or providing information before you place an order.
To comply with our legal obligations — including accounting, taxation, consumer-protection, fraud-prevention and other legal or regulatory requirements.
For our legitimate interests — where necessary to operate, protect and improve our business and services, provide customer support, maintain website and transaction security, prevent fraud, understand how our store is used and manage our relationship with customers, provided those interests are not overridden by your rights and interests.
With your consent, where consent is required — for example, for certain marketing communications, cookies or similar technologies. Where processing is based on consent, you may withdraw your consent at any time.
We may also use personal information to establish, exercise or defend legal claims and to respond to lawful requests from courts, regulators, law-enforcement authorities or other competent bodies.
Marketing
Where permitted by law, we may use your personal information to send you information about Soller Direct products, services or offers.
Where consent is required, we will obtain it before sending such marketing.
You can unsubscribe from promotional emails at any time using the unsubscribe facility in the message or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary non-marketing communications, such as messages concerning an order, enquiry, account, delivery, warranty or other transaction with us.
Cookies and similar technologies
Our website, Shopify and applicable service providers may use cookies and similar technologies to operate the website, remember preferences, provide security, understand website usage and, where enabled and permitted, support analytics, personalisation or advertising.
Where applicable law requires consent for non-essential cookies or similar technologies, these should only be used in accordance with the choices available through our website’s privacy or cookie controls.
How we disclose personal information
We may disclose personal information where necessary to operate Soller Direct, fulfil your order, provide our services or comply with legal requirements.
Recipients may include:
- Shopify;
- payment processors;
- IT, hosting and technology providers;
- fraud-prevention and security providers;
- delivery, freight and fulfilment providers;
- professional advisers;
- customer-support or analytics providers where used;
- suppliers or service providers where necessary to fulfil or support your order; and
- regulators, courts, law-enforcement authorities or other parties where disclosure is required or permitted by law.
We may also disclose information in connection with a genuine business transaction, such as a sale, restructuring or transfer of all or part of the business, subject to applicable data-protection law.
We do not disclose personal information to third parties merely for purposes unrelated to operating our business unless there is an appropriate lawful basis for doing so.
Shopify
Our online store is hosted by Shopify.
Shopify collects and processes personal information relating to your access to and use of our store in order to provide its ecommerce platform and associated services.
Information submitted through our store may therefore be transmitted to and processed by Shopify and relevant service providers, including in countries outside the United Kingdom.
Depending on the Shopify services and features enabled on our store, Shopify may also process information relating to your interactions with our store, other merchants and Shopify to provide enhanced services such as analytics, personalisation, fraud prevention or advertising-related functionality.
In circumstances where Shopify determines the purposes and means of that processing, Shopify may act as a separate data controller.
You can learn more through Shopify's Consumer Privacy Policy and manage certain Shopify privacy choices through the Shopify Privacy Portal. Shopify confirms that merchants using Network Intelligence/Enhanced Services have specific transparency obligations concerning this processing.
International transfers
Some of our service providers, including Shopify and providers supporting ecommerce transactions, may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we and/or the relevant service provider will use applicable safeguards required by data-protection law. Depending on the destination and circumstances, these may include adequacy regulations or approved contractual safeguards.
Where required, you may contact us for further information about safeguards applicable to transfers of your personal information.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- fulfil and administer orders;
- maintain appropriate business and transaction records;
- provide customer service;
- deal with returns, warranty matters or disputes;
- comply with tax, accounting and other legal obligations; and
- establish, exercise or defend legal claims.
The appropriate retention period depends on the type of information, why we hold it, our legal obligations and whether it is required in connection with an ongoing transaction, enquiry, dispute or legal claim.
When personal information is no longer required, we will delete, anonymise or otherwise dispose of it as appropriate and in accordance with applicable law.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Please do not send sensitive or confidential information to us using an insecure method of communication.
Your data-protection rights
Depending on the circumstances and applicable law, you may have rights including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain processing;
- receive certain personal information in a portable format and, where applicable, have it transferred to another organisation; and
- withdraw consent at any time where we rely on consent.
These rights are not absolute and may be subject to legal conditions or exemptions.
You have the right to object to processing based on legitimate interests in certain circumstances. You also have the right to object at any time to the use of your personal information for direct marketing.
Where you withdraw consent, this does not affect the lawfulness of processing carried out before consent was withdrawn.
We may need to verify your identity before acting on a request.
To exercise your rights in relation to processing for which Soller Awnings Ltd is the controller, contact us using the details at the end of this policy.
For processing undertaken independently by Shopify, you can find further information through Shopify’s Consumer Privacy Policy and Privacy Portal.
Children’s data
Our website and services are not intended for children to purchase products independently, and we do not knowingly seek to collect personal information from children where we do not have an appropriate lawful basis to do so.
If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us.
Third-party websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of websites or services that we do not control. If you follow an external link, you should review the privacy information provided by that organisation.
Complaints
If you have concerns about how Soller Awnings Ltd handles your personal information, please contact us first using the details below so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection supervisory authority.
Information Commissioner's Office
If you are outside the United Kingdom, you may also have the right to contact the data-protection supervisory authority applicable in your jurisdiction.
ICO guidance says UK organisations should tell people about their right to complain to the ICO and provide appropriate contact information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, our services, technology, legal requirements or our privacy practices.
When we make changes, we will update the “Last updated” date and provide any additional notice required by applicable law.
Contact us
For questions about this Privacy Policy, how we handle your personal information, or to exercise your data-protection rights, contact:
Soller Awnings Ltd
Trading as Soller Direct
Bank Top
St Martin’s
Oswestry
SY10 7HB
United Kingdom
Email: info@soller-direct.co.uk
For the purposes of applicable data-protection law, Soller Awnings Ltd is the data controller for personal information for which it determines the purposes and means of processing.